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Policies

EAST COAST SHIPPING
Available to: CT, DC, DE, FL, GA, MA, ME, MD, NC, NH, NJ, NY, PA, RI, SC, VA, VT

At this time, we offer in-store pickup at our Boston location or white glove shipping to East Coast US states listed above. Due to the uniqueness of our products offered in type and dimension, we do not have the capability to provide instant shipping quotes to central and western US at this time.

White Glove fully insured shipping includes first floor in-home placement by two movers and removal of all packaging materials. Additional charges may be required for assembly or multiple floors. Hoisting, rigging, mounting, wiring or other special services are not included. Once an order is completed, you will be provided further details & scheduling information from our White Glove partners.

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CENTRAL/WEST COAST SHIPPING  
For shipments to states not listed above, please contact us at
info@mohr-mcpherson.com for a detailed shipping consultation PRIOR to placing an order. Please include your delivery address, phone number and the item(s) of interest.

We'll find the best shipping options based on the delivery location/items and contact you within 2 business days. We utilize several shipping methods for the continental USA: freight, common carrier, UPS/Fedex, blanket wrap & white glove. The available methods will be based on each individual item, transit time and availability. Each order is unique, please contact us in advance and we'd be glad to find the best option for your shipping needs.

International customers, please contact us at info@mohr-mcpherson.com for shipping options.

IN-STORE PICKUP
Once an order is completed, you will be provided further details and notified when and where your item(s) are ready for pickup.

RETURN POLICY
Full priced items will only be accepted if you e-mail us within 10 days of receiving the shipment. Items discounted 15% or more are Final Sale. Returns may be subject to a 10% restocking fee. You must obtain a Return Merchandise Authorization (RMA) number from us before shipping the item back. The buyer is responsible to pay for all return shipping and insurance fees. Items must be shipped back to us in the same manner as originally shipped to avoid damage. Please note that your return shipping charges may cost more than what we charge for shipping. Returned items must be insured. We will refund your purchase once the item is received, and in the same condition as when it was shipped. Store credit will be given for returns after 10 days but before 30 days of receiving the shipment.

INVENTORY
Please note that items displayed online are also available to be purchased in our Boston area showrooms and warehouse.  Our online inventory is updated daily to mirror that of our stores. The inventory displayed on our website is a very limited selection of our entire inventory. Please allow 24 hours for order confirmation.

TERMS & CONDITIONS
Some items described as antique or vintage are older pieces and not in "perfect" condition. We will make every effort to give you all the details of the condition of this item. By purchasing this item you acknowledge that we have supplied you with all the details you need to make your purchase. Note you can return items within 10 days. Please inspect the item thoroughly upon arrival, notify us of any damages, and keep all packing materials if a return is necessary or to make a shipping claim.

ANTIQUE & VINTAGE FURNITURE
The beauty of our antique and imported wooden furniture is in the imperfections that give each piece a unique and interesting look and feel. Antique and vintage pieces were previously used and their condition reflects their use.

Antique and imported wooden furniture of this nature is susceptible to cracking and warping if not properly cared for. This usually can be avoided by keeping these pieces protected from extreme hot and cold temperatures, and maintaining a moderate humidity level. We make no guarantee that cracking and warping will not occur after your purchase. Often these conditions help to give a unique look and feel of an antique or vintage piece.

Our goal is to give you all the information needed to assist you in making a decision with your purchase. If you are not familiar with furniture of this nature please contact us with any questions you may have. For further information or more photographs of a specific piece, please contact us at info@mohr-mcpherson.com with the item's SKU number.

PAYMENT METHODS
We accept all major credit cards. We will only ship to confirmed addresses. We will begin processing your order immediately when payment information is received.

SECURE PAYMENT
Mohr & McPherson accepts credit cards through Authorize.net Payment Processor, and we are a verified Authorize.Net merchant. Our website is secured by GeoTrust, ensuring that all data, personal information and payment information collected is well protected.

DISCREPANCIES
In the rare event you receive an item that is not the item you ordered, please contact us and we will pay for return shipping. While we make every effort to produce photographs that capture the true colors of our product, certain lighting or computer displays may not give you the truest color of what the item will look like in your setting. Because of this we will not accept returns due to small discrepancies in color.

DAMAGES
We inspect our items carefully before shipping. When you receive your delivery you will want to inspect your item(s) for damage and note any damage at the time of delivery. Damaged items should be reported to us immediately, at least within 2 business days of receiving your shipment, so we may assist in reporting a damage claim to the shipping company. PLEASE KEEP ALL PACKING MATERIALS.

QUESTIONS?
For more information, photographs, etc, please e-mail info@mohr-mcpherson.com or call (617) 210-7900, 7 days a week, 11-7pm.




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