Policies & Returns
TERMS & CONDITIONS
Some items described as antique or vintage are older pieces and not in "perfect" condition. We will make every effort to give you all the details of the condition of this item. By purchasing this item you acknowledge that we have supplied you with all the details you need to make your purchase. Note you can return items within 10 days. Please inspect the item thoroughly upon arrival, notify us of any damages, and keep all packing materials if a return is necessary or to make a shipping claim.
Full priced items will only be accepted for return if you e-mail us within 10 days of receiving the shipment. Items discounted 15% or more are Final Sale. Returns may be subject to a 10% restocking fee. You must obtain a Return Merchandise Authorization (RMA) number from us before shipping the item back.
The buyer is responsible to pay for all return shipping and insurance fees. Items must be shipped back in the same manner as originally shipped to avoid damage. Please note that your return shipping charges may cost more than what we charge for shipping. Returned items must be insured. We will refund your purchase once the item is received and in the same condition as when it was shipped. Store credit will be given for returns after 10 days but before 30 days of receiving the shipment.
Items displayed online are also available to be purchased in our Boston area showrooms and warehouse. Our online inventory is updated daily to mirror that of our stores. The inventory displayed on our website is a very limited selection of our entire inventory. Please allow 24 hours for order confirmation.
ANTIQUE & VINTAGE FURNITURE
The beauty of our antique and imported wooden furniture is in the imperfections that give each piece a unique and interesting look and feel. Antique and vintage pieces were previously used and their condition reflects their use.
Antique and imported wooden furniture of this nature is susceptible to cracking and warping if not properly cared for. This usually can be avoided by keeping these pieces protected from extreme hot and cold temperatures, and maintaining a moderate humidity level. We make no guarantee that cracking and warping will not occur after your purchase. Often these conditions help to give a unique look and feel of an antique or vintage piece.
Our goal is to give you all the information needed to assist you in making a decision with your purchase. If you are not familiar with furniture of this nature please contact us with any questions you may have. For further information or more photographs of a specific piece, please contact us at firstname.lastname@example.org with the item's SKU number.
We accept all major credit cards in addition to Paypal. We will only ship to confirmed addresses. We will begin processing your order immediately when payment information is received.
Mohr & McPherson accepts credit cards through Authorize.net Payment Processor, and we are a verified Authorize.Net merchant. Our website is secured by GeoTrust, ensuring that all data, personal information and payment information collected is well protected.
In the rare event you receive an item that is not the item you ordered, please contact us and we will pay for return shipping. While we make every effort to produce photographs that capture the true colors of our product, certain lighting or computer displays may not give you the truest color of what the item will look like in your setting. Because of this we will not accept returns due to small discrepancies in color.
We inspect our items carefully before shipping. When you receive your delivery you will want to inspect your item(s) for damage and note any damage at the time of delivery. Damaged items should be reported to the delivery company immediately and to Mohr & McPherson as soon as possible after receiving your shipment so we may assist in reporting a damage claim to the shipping company. PLEASE KEEP ALL PACKING MATERIALS.
For more information, photographs, etc, please e-mail email@example.com or call (617) 210-7900, 7 days a week, 11-7pm.