Full priced items will only be accepted for return if you e-mail us within 30 days of receiving the shipment. The buyer is responsible to pay for all return shipping and insurance fees. Items must be shipped back in the same manner as originally shipped to avoid damage. Please note that your return shipping charges may cost more than what we charge for shipping. Returned items must be insured. We will refund your purchase once the item is received and in the same condition as when it was shipped.
You can always contact us for any return question at [email protected] or call us at (617) 210-7900, 7 days a week, 11-7pm.
Refunds (if applicable)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges (if applicable)
If you are past your 30 day return period and are having issues with your purchase, contact us at [email protected] or call us at (617) 210-7900, 7 days a week, 11-7pm, and we will help to rectify the situation. We only replace items if they are defective or damaged.
You will be responsible for your own return shipping costs. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Consider using a trackable shipping service or purchase shipping insurance as we are not responsible for any items not received due to being lost in transit.
Damages and issues
We inspect our items carefully before shipping. When you receive your delivery you will want to inspect your item(s) for damage and note any damage at the time of delivery. Damaged items should be reported to the delivery company immediately and to Mohr & McPherson as soon as possible after receiving your shipment so we may assist in reporting a damage claim to the shipping company. PLEASE KEEP ALL PACKING MATERIALS.
In the rare event you receive an item that is not the item you ordered, please contact us and we will pay for return shipping. While we make every effort to produce photographs that capture the true colors of our product, certain lighting or computer displays may not give you the truest color of what the item will look like in your setting. Because of this we will not accept returns due to small discrepancies in color.